Privacy Policy
General Statement
Grand Bank, N.A. customer relationships are built on confidentiality and trust. This privacy statement exists to ensure that the customer gets the privacy they expect and deserve.
The Type of information we collect
At Grand Bank, N.A., we collect only that information which is necessary to perform the normal daily functions of operating the bank; minimize risk or loss; comply with federal, state, and local regulations; and provide our customers with the best possible products and service.
We may collect “non public personal information” about you from the following sources:
- Information we receive from you on applications or other loan and account forms;
- Information about your transactions with us or others; and
- Information we receive from third parties such as credit bureaus.
“Nonpublic personal information” is nonpublic information about you that we obtain in connection with providing a financial product or service to you. For example, nonpublic personal information includes information regarding your account balance, payment history, and overdraft history.
What this information is used for, and to whom it is given
Grand Bank, N.A. does not sell customer information to anyone, however, the bank does periodically provide customer information to:
Government agencies – There are laws and regulations which require us to provide customer information to government agencies. For example, we are required to report interest income to the IRS, and we are also required to disclose mortgage applicant information as part of the Home Mortgage Disclosure Act to ensure that the bank is performing fair lending practices.
Credit reporting agencies & other financial institutions – It is standard industry practice to exchange information with credit reporting agencies and financial institutions to verify the existence and condition of customers’ accounts in order to minimize risk and loss to the bank. This information will not be exchanged for any other reason without the consent of the customer.
Third party litigants – Federal and state law requires that we provide information to parties involved in litigation upon presentation of a court order.
Vendors – From time to time, Grand Bank, N.A. may contract with a vendor to help us provide specific services or products to our customers, or supply additional operational support. These vendors must agree to treat customer information with confidentiality, and to use the information only for the purposes it was provided to them before we engage in business with them.
Internet Privacy/Security
Grand Bank, N.A.’s internet banking site is a completely secure environment. The site uses a Secure Socket Layer (SSL) to provide encryption (to scramble data and keep it from being intercepted by unauthorized individuals), authentication (to make sure that you are communicating with the correct server), as well as other measures to ensure that the data transferred is not altered in any way. In addition to SSL, a firewall has been established to separate the server’s internal information from the rest of the internet.
If a customer chooses to contact us via e-mail, they should keep in mind that their e-mail address and any other information their e-mail header shows about them will be revealed to us in the e-mail. Grand Bank, N.A. will use this information only for the specific purpose of responding to comments and questions and will not share it with anyone outside the bank unless required to do so by law.
NetTeller uses cookies to keep track of a user’s session. A cookie is a small piece of text that is sent to your browser by a website. When a user logs into NetTeller, the website sends three cookies to his computer. The first two are merely sequentially assigned numbers. The third is a large random string that allows us to verify that someone isn’t trying to impersonate a legitimate user by guessing the value of the first two cookies. The cookies are only valid for one session; each time a user logs in, he receives a new set of cookies. We use the cookies to ensure that the user has entered a valid NetTeller ID and PIN, and to ensure the user’s session hasn’t timed-out.
The use of cookies also allows us to speed up NetTeller by temporarily storing some user information in our web server’s memory. NetTeller never stores any personal information such as account numbers in a cookie. NetTeller cookies are merely an anonymous number that identifies the user’s session. Accessing the user’s information in memory is faster than having to retrieve it from the host or from a database every time it is needed. When the user logs off or the session times out, the information held in memory is discarded.
What the customer can do
Grand Bank, N.A. customers are advised to periodically review account statements and keep all records in a safe location. If a customer discovers any erroneous information, they should notify branch personnel immediately, in writing, at 4287 Route 1 South, P.O. Box 940, Monmouth Junction, New Jersey 08852-0940.
